Shipping policy
Shipping Policy
Thank you for shopping with Heelix.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
Orders are not processed or shipped on weekends or holidays.
Shipping Times
Estimated delivery times:
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United States: 4–10 business days
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International: 7–21 business days
Delivery times are estimates only and are not guaranteed.
Tracking Information
Tracking information will be sent by email once your order has shipped.
Please allow up to 48 hours for tracking updates to appear after shipment.
Shipping Delays
Shipping delays may occasionally occur due to:
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carrier delays
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weather conditions
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holidays
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high order volume
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customs processing
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incorrect shipping information
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events outside our control
Heelix is not responsible for delays caused by shipping carriers or customs.
Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate at checkout.
If an incorrect address is entered, please contact us immediately at heelixrelief@gmail.com. We cannot guarantee changes can be made after an order has been processed.
Lost or Stolen Packages
Heelix is not responsible for lost or stolen packages marked as delivered by the carrier.
If your tracking information shows your package was delivered but you have not received it, please contact the shipping carrier directly.
Contact
For questions regarding shipping or your order, please contact: